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The Fairies Toadstool's Policies


Privacy

At The Fairies Toadstool we respect the trust our customers and visitors place in us when using our online store. Our promise to you is that we will never knowingly share, sell or otherwise pass onto third parties any information pertaining to our customers and/or Newsletter subscribers.

At The Fairies Toadstool the privacy of our customers' information is of paramount importance, and any personal information submitted to The Fairies Toadstool is treated with the utmost confidentiality.

Purchasing through The Fairies Toadstool online store

First time customers to our online store will need to create an account with us at the checkout. Here we collect customers' details necessary for processing orders (billing and shipping) and the customer creates a username and password.

If you are a returning customer, to process your order all you need to do is enter your username and password and then your billing and shipping information will be displayed automatically. (See more on purchasing under "Shipping" and "Delivery" ).

Customer Accounts

Once a customer has purchased an item or items from The Fairies Toadstool online store, their billing and shipping details are stored in our database on our secure Australian server for future use by The Fairies Toadstool.

At any time customers can log in to their account using their username and password and view their account details which they can update or modify if they wish. They can view their order history and also their current orders to check order status, shipping method, shipping date and tracking ID number.

Another feature The Fairies Toadstool offers their customers is the ability to add items to a wish list. Once customers have logged in they can add products to their wish list, and by going to their My Wish List page, customers can manage their list of products either by adding them to the shopping cart for purchase or deleting the products they have already purchased or no longer have an interest in.

Newsletters

At The Fairies Toadstool we like to keep in touch with our customers to keep them up to date with new products that have come online and also specials we are running that they may be interested in. If, however, you would prefer to be excluded from our Newsletter email list, please let us know.

We also provide visitors to our website the opportunity to subscribe to our Newsletter. This can be done by filling in the form under "Subscribe to our Newsletter" found under the Fairy Products menu.


Security

When shopping at The Fairies Toadstool online store you can feel safe in the knowledge that our online shopping facility is secure.

We will never request from you either by email, phone or any other means, any personal information nor your username and/or password. If at anytime you receive such a request, please notify us as soon as possible.

Methods of payment (all prices are in Australian dollars and include GST)

PayPal

For secure fast payment processing, The Fairies Toadstool offers PayPal, a trusted leader in secure online payments. You can choose to make payment for your order using PayPal by choosing this option at the checkout.

To find out more about payments via Pay Pal please visit www.paypal.com.au


For your convenience we also accept payment via "Direct Bank Deposit". If you wish to use this method of payment please forward us an email with your request and we will happly provide those details to you. Once funds have been received and cleared in our account, which can take a few days, you will be notified by email and your purchase will be posted to you.

Please enter your order number as your reference when making a payment by "Direct Bank Deposit".