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The Fairies Toadstool Policies

The Fairies Toadstool's Policy Statement


Listed below are our Policy Statements. Please take the time to read through our policies as they contain important information to consider when visiting or purchasing from our online store.

In using The Fairies Toadstool online store we acknowledge that you, the customer, agree that you have read and understand our Policy Statements and that you accept our Policy Statements in full.

After reading our policies you'll find that at The Fairies Toadstool we take great care in making sure that your shopping experience with us is both safe and secure, thus providing you with an enjoyable online shopping experience.


Becky O'Farrell

ABN 24547896353




Privacy

At The Fairies Toadstool we respect the trust our customers and visitors place in us when using our online store. Our promise to you is that we will never knowingly share, sell or otherwise pass onto third parties any information pertaining to our customers and/or Newsletter subscribers.

At The Fairies Toadstool the privacy of our customers' information is of paramount importance, and any personal information submitted to The Fairies Toadstool is treated with the utmost confidentiality.

Purchasing through The Fairies Toadstool online store

First time customers to our online store will need to create an account with us at the checkout. Here we collect customers' details necessary for processing orders (billing and shipping) and the customer creates a username and password.

If you are a returning customer, to process your order all you need to do is enter your username and password and then your billing and shipping information will be displayed automatically. (See more on purchasing under "Shipping" and "Delivery" ).

Customer Accounts

Once a customer has purchased an item or items from The Fairies Toadstool online store, their billing and shipping details are stored in our database on our secure Australian server for future use by The Fairies Toadstool.

At any time customers can log in to their account using their username and password and view their account details which they can update or modify if they wish. They can view their order history and also their current orders to check order status, shipping method, shipping date and tracking ID number.

Another feature The Fairies Toadstool offers their customers is the ability to add items to a wish list. Once customers have logged in they can add products to their wish list, and by going to their My Wish List page, customers can manage their list of products either by adding them to the shopping cart for purchase or deleting the products they have already purchased or no longer have an interest in.

Newsletters

At The Fairies Toadstool we like to keep in touch with our customers to keep them up to date with new products that have come online and also specials we are running that they may be interested in. If, however, you would prefer to be excluded from our Newsletter email list, please let us know.

We also provide visitors to our website the opportunity to subscribe to our Newsletter. This can be done by filling in the form under "Subscribe to our Newsletter" found under the Fairy Products menu.


Security

When shopping at The Fairies Toadstool online store you can feel safe in the knowledge that our online shopping facility is secure.

We will never request from you either by email, phone or any other means, any personal information nor your username and/or password. If at anytime you receive such a request, please notify us as soon as possible.

Methods of payment (all prices are in Australian dollars and include GST)

PayPal

For secure fast payment processing, The Fairies Toadstool offers PayPal, a trusted leader in secure online payments. You can choose to make payment for your order using PayPal by choosing this option at the checkout.

To find out more about payments via Pay Pal please visit www.paypal.com.au


For your convenience we also accept payment via "Direct Bank Deposit". If you wish to use this method of payment please forward us an email with your request and we will happly provide those details to you. Once funds have been received and cleared in our account, which can take a few days, you will be notified by email and your purchase will be posted to you.

Please enter your order number as your reference when making a payment by "Direct Bank Deposit".


Shipping

Immediately after your order has been processed we will send an email to the email address you have supplied confirming your order. This email will also include all the details of your order.

Your order will then be dispatched within two working days of your payment being cleared in our account. Once your parcel has been sent we will notify you via email that it is on its way.

If there is likely to be a delay in you receiving your order we will again notify you via email as to the reason/s for the delay and, if circumstances permit, advise you as to how long the delay might be.

Postage costs for orders are determined by the total weight and size of your parcel. At the bottom of your shopping cart summary, accurate postal costs will be displayed.

International Purchases and Shipping

If you live outside Australia and wish to purchase an item from the Fairies Toadstool's online store, please contact us via email and we will send you a freight quotation for your country of choice.


Delivery

All orders within Australia will be sent through Fastway Couriers and once dispatched will generally take 2 - 7 days depending on the location of the delivery. Matters outside our control may also influence delivery times.

The driver will need a signature at the time your order is being delivered. If however no one will be home to sign for the delivery, please indicate this on the order form at the store checkout and please also include instructions where to leave your order.

Of course we want you to be happy with the timing of the delivery of your purchase/s, so please don't forget to allow sufficient time for order processing and delivery.


Refunds

At The Fairies Toadstool we want you to be happy each time you shop with us at our online store.

To ensure you receive your purchase/s undamaged and in good order, all items being shipped by us are inspected and we make every effort to ensure each item is in a new condition, free of damage, prior to being carefully packaged by us for shipping.

If for any reason the goods are damaged on arrival, please notify us by email or phone within 24 hours of receipt of the goods.

email: beck@fairiestoadstool.com.au

mobile: 0414 942 400

office: 07 54710795.

(From overseas: +61 7 5471 0795)

If you are unhappy with the product when you receive it, please notify us within 24 hours of receipt of the goods. Your unused product may be returned to us with the dispatch note for a full refund within seven working days of us receiving your returned product.

We will refund your funds to your nominated account after we have inspected the returned product and are satisfied that the product in question has been returned in the condition it was in when delivered to you.


Returns

If you wish to return a product because you are not completely satisfied with it, please contact us at beck@fairiestoadstool.com.au or on 0414 942 400 or 07 5471 0795.

Address for returning items:

The Fairies Toadstool, 130 Redwood Road, Doonan, Qld 4562


Terms and Conditions for returning items:

  • A copy of your invoice and dispatch note must be included with your return.
  • All returning goods must be packaged adequately by the customer.
  • All costs incurred in returning the goods to The Fairies Toadstool are the customer's responsibility.
  • We will exchange or credit the full purchase price of the item/s, less freight charges. For exchanged items a re-sending freight charge will be payable.
  • We do not provide a refund for goods that were chosen incorrectly (some exceptions may apply).
  • All returned (non-faulty) goods must be in their original packaging, with all tags attached, and in excellent re-saleable condition.
  • If a replacement item is out of stock, we will offer a similar item or a refund for the value of that item.

Free Gift Wrapping

Customer satisfaction is very important to us at The Fairies Toadstool and we delight in going that extra step to ensure that our customers are happy when they purchase from our online store. So, as a little extra, we offer free gift wrapping to all our customers.

If you would like your purchase gift wrapped it will be our pleasure to do so for you. Please tell us in the comment dialog box when checking out that you would like your purchase gift wrapped, and also let us know how you would like your purchased gift wrapped – for example, is your gift for a girl or boy.


The Fairies Toadstool Copyright Policy

The total contents of this website which includes but is not limited to its layout, wording, graphics and associated files is exclusively owned by The Fairies Toadstool and is protected by Australian and international copyright law.

The intended purpose of this website is for the public to make purchases of the products that are listed for sale and also to assist with the delivery and resolution of such purchases.

Except in the case of the following "Conditions With Reproducing", no permission is given for this website to be used for anything other than its intended purpose. Nor is permission given for any persons to download and save to storage or reproduce wholly or in part including but not limited to any of the contents or associated files that constitute this website.


Conditions With Reproducing

You may print out from this website what would be deemed to be reasonable for the sole purpose of facilitating an order or an enquiry with The Fairies Toadstool.

No permission is given to modify in any way such a print out, and in the case where such a print out were to be used to facilitate an order or an enquiry, The Fairies Toadstool would exercise its right in making the final decision as to the accuracy of such a print out.

Exceptions With Reproducing

Files on the downloads page may be downloaded and reproduced for the sole purpose for which they are intended.


Disclaimer

About Using This Website

By using or accessing this website you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use or access this website.

Warranties and Liability

While every effort is made to ensure that the content of this website is accurate, the website is provided on an "as is" basis and The Fairies Toadstool makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

We do not warrant that the servers that make this website available will be error free, virus free or bug free, and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.

In no event will The Fairies Toadstool be liable for any incidental, indirect, consequential, punitive or special damages of any kind, or any other damages whatsoever, including, without limitation, those resulting from loss of profit, contracts, reputation, goodwill, data, information, income, anticipated savings or business relationships, whether or not The Fairies Toadstool has been advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.

Links to Other websites and Products

Links to other websites are provided for the convenience of users only and The Fairies Toadstool accepts no liability or responsibility for their content. We are unable to provide any warranty regarding the accuracy or completeness or legitimacy of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites. A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.

About Us

This website is owned by The Fairies Toadstool

Mailing address:- The Fairies Toadstool, 130 Redwood Rd, Doonan, Qld 4562

Business Registration BN21718404

ABN 24547896353

Contact Us